Sector · Hospitality

Full hotels. Summer, winter, weekday.

We work with boutique hotels, resorts, premium restaurants and hospitality groups — direct bookings over OTAs, off-peak occupancy, growing ADR. In-house photo & video production, monthly content, performance ads.

32
Hospitality projects
+180%
Direct bookings (avg.)
12+ yrs
In the industry
01 — What we do for hotels

Production and distribution, month after month.

We’ve learned that good hospitality demands consistency, not a campaign. In-house, we have everything we need to deliver 4 visual pieces and 8 content pieces per month — without changing tone from one month to the next.

i.

Photo & video in-house

Our own team comes to you with the kit. Quarterly sessions: room, restaurant, spa, exterior, lifestyle. Your asset bank grows month after month.

  • Product photo
  • Reels & vertical
  • Documentary
  • Drone
  • Guest photography
ii.

Direct booking over OTAs

We cut Booking.com dependency through Google Hotel Ads + meta-search + email retention. Target: under 35% OTA commission within 12 months.

  • Google Hotel Ads
  • Meta-search
  • Email retention
  • Loyalty
iii.

Editorial & storytelling

Content that doesn’t feel like an ad. Travel articles, local guides, interviews with chefs, stories with staff. Distributed on blog, newsletter, Instagram, LinkedIn.

  • Editorial blog
  • Monthly newsletter
  • Instagram strategy
  • SEO content
iv.

Performance ads

Meta + Google Ads optimised for bookings, not impressions. Targeting by source markets, seasonality, revenue segments (corporate vs leisure).

  • Meta Ads
  • Google Ads
  • Retargeting
  • UTM & attribution
02 — Selected clients

Who we’ve worked with.

03 — Selected work

Three projects that speak for us.

Darina Hotels · Târgu Mureș · 2010–2018
Agency's first SMM client · 8-year partnership

Our first social media client. Before the manual existed.

2010, Târgu Mureș. A generational handover in the family running Darina Hotels — the children had taken over with an avant-garde agenda. The same year, our first social media marketing client — at a time when the concept was barely emerging in Romania. No manuals, no best practices: daily-maintained Facebook page, monthly photo shoots, behind-the-scenes (and later, drone footage). Eight years of partnership: the chain grew from 7 to 16 locations through the 2009–2010 crisis.

8 yrs
Partnership (2010–2018)
7 → 16
Locations over 8 years
2010
Agency's first SMM client
Read the case study →
Grand Hotel Italia · Cluj-Napoca · 2014–2020
6 years · organic-mostly + punctual ads

An editorial calendar for a 5-star hotel.

Six years at one of the agency's longest-running partnerships. Scope: photo production + editorial content on Facebook and Instagram, predominantly organic. Ads only punctually, for deadline events. Four content pillars, seasonal calendar, 4-5 posts per week — the discipline that built a brand recognised locally and across Transylvania.

6 yrs
Partnership (2014–2020)
4-5
Posts / week on FB
~95%
Organic · ads only for events
Read the strategy article →
Dunărea Resort · Eforie Nord · 2024
Brand repositioning + direct bookings

From OTA-dependence to 273% direct bookings.

Four months of concentrated work: new visual identity, monthly content, site rebuild for direct booking, social expansion. A Romanian all-inclusive resort that went from OTA dependence to +273% direct bookings in a single season, with a sustainable projection for the following year.

+273%
Direct bookings (4 months)
+80%
Projection next year
3
Structural shifts
Read the case study →
04 — How we think about hospitality

Four rules we don’t break.

i.

The photo sells the room. Not the copy.

In hospitality, the decision is made in 8 seconds — on the image. We invest disproportionately in visual production, because the rest (description, reviews, price) gets read only after you’ve fallen in love with the picture.

ii.

Direct booking isn’t magic.

OTAs are convenient. Cutting dependency requires infrastructure: rate parity, Google Hotel Ads, email retention, loyalty. We work on all of them, in parallel.

iii.

Seasonality is predictable.

We plan campaigns 12 months ahead. Winter ads start in August. Christmas content is made in October. Anti-improvisation.

iv.

Reviews > ads.

No Meta budget compensates for 3.8 stars on Google. We have a process for review management, post-stay surveys and an NPS dashboard. Boring, but it works.

“In hospitality, good partnerships are measured in years, not in campaigns. And the difference between an agency and a strategic partner only shows in the second tough season.”
Working principle · 14 years in hospitality

A full hotel and a profitable one. Possible.

30 minutes on Zoom. An honest conversation: what works for you, what doesn’t, what we’d do in the first 90 days.